Shipping & Returns

CHRISTMAS

If you want to make sure that your gifts arrive on time for Christmas, it's essential to plan ahead and order early this year. Here are our cutt-off dates : 

HONG KONG 18.12

INTERNATIONAL 01.12

These dates are given as an indication and can be subject to change in these highly incertain times. Custom procedures are not included and may vary depending on the destination country.

 

PACKING

At 88SHEEP we believe there are positive solutions to the challenge of eco-conscious shipping. We pack your orders using shipping boxes, papers and tape which are 100% recyclable. And we are committed to offset our carbon emissions from shipping with the Carbonfund.org Foundation.

 

DISPATCH

Orders are dispatched Monday to Friday excluding Hong Kong Bank Holidays. Orders are generally processed within 48 hours although this may take longer during the festive period and under some circumstances. Orders received on a non-working day will be dispatched the next working day. All our orders are shipped with tracking information available.

 

DELIVERY

Hong Kong

Estimated delivery time: 2-4 working days. *
Delivery charge: from 30 HKD and up depending on your order weight.
We offer FREE shipping for order over 800 HKD.
 
International

We ship to the following 37 countries - United States, Canada, France, Belgium, Germany, Netherlands, Switzerland, Luxembourg, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Iceland, Latvia, Poland, Austria, Hungary, Slovenia, Serbia, Lebanon, Japan, South Korea, Macao, Vietnam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand and South Africa.

Estimated delivery time:  7-15 working days. *

Please note there may be delays due to customs once the package has reached your country. It may also take longer if your delivery address is in a remote area. 

Delivery charge: from 45 HKD (approx. 5.75 USD) and up depending on the destination country and your order weight.
 
* Please note these delivery times are estimates only and not guaranteed. If you haven't received your package within the estimated delivery date, please email to hello@88sheep.com and allow us to assist you with tracking.

 

CUSTOMS INFORMATION

For international customers (outside of Hong Kong), please be aware that your package may be subject to customs inspections, import duties, taxes and other fees according to the regulations of your country. This process may delay your delivery beyond our original estimated transit time. As the customer you are responsible to pay for these charges in order to release your parcel. We are unable to advise the amount of what these fees might be and we recommend you to contact your local customs authority for more information regarding taxes and duties. 

 

INCORRECT SHIPPING ADDRESS - LOST OR STOLEN PACKAGES

To avoid lost package and delays we strongly recommend that you dispatch to a reliable address. Please ensure all delivery information is correct before confirming your order. 

If a package is returned to us due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. 88SHEEP is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

88SHEEP is not responsible for lost or stolen packages which have been confirmed by the carrier to be delivered to the address provided by the customer. If your parcel happens to be missing, you can get in touch with us at hello@88sheep.com and we will provide shipment and tracking information to assist you with your investigation with the carrier local branch.

 

RETURNS

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

We can only accept returns or exchanges of products purchased from this website. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some types of goods are exempt from being returned. Non-returnable items include Gift cards, Downloadable products, Food & Supplements, Health, Personal care, Cosmetics and items on sale.

To initiate a return please email hello@88sheep.com with a picture of the returned product and order reference. Note that the return shipping fee will remain the responsibility of the buyer. 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If it is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@88sheep.com.